Orders FAQ
Was my order succesfull? Since I did not recieve a confirmation or an order number.
If you have ordered more than 60 minutes ago and you have not received a confirmation e-mail or an update in your account (as a Rounded member) we strongly recommend you to get in touch with our customer service by email or phone. This way we can ...
Can I delete a product on my order myself?
Unfortunately, it is not possible to cancel a product by your self. Although canceling, in general, is possible until the moment that the order has been shipped. If you found out that you did order a product too much, the wrong part or if you do ...
Can I add a product to my existing order?
Whoops, forgot to order this one product? Or in need of more than you though. We can help you as it is not possible to add them to the existing order yourself. To see if we can still add it we have a few things that we check - Has the order not been ...
What is payment surcharge?
A surcharge, also known as checkout fee, is an extra fee charged by a merchant when receiving a payment by cheque, credit card, charge card or debit card (but not cash) which at least covers the cost to the merchant of accepting that means of ...
Can Rounded change the Invoice such as gift or sample?
No, we can not change anything on the invoice, not with the prices and also not send it as a sample because of the fact that this is illegal to change it! Also, we will not send it as a gift since an invoice is needed for the customs. Note: Comments ...
What are the payment Methods?
You can finish your order with the following payment methods: Creditcard (MasterCard or VISA) Paypal Bank wire transfer Mastercard Visa Meastro VPay Mister Cash Payment after delivery* *Payment option only available only for business clients joining ...
What is the status Under review?
The product is currently under review by our purchase department. The product is real-time checked by the Rounded staff members. As soon the product is ready for shipment an email will be automatically sent to you. Please know that you have always ...