Was my order succesfull? Since I did not recieve a confirmation or an order number.
If you have ordered more than 60 minutes ago and you have not received a confirmation e-mail or an update in your account (as a Rounded member) we strongly recommend you
to get in touch with our customer service by email or phone.
This way we can check if the order has made it into our system and will be shipped out eventually.
Note: if the order says that the payment has not been made while it is written off your account we also advise you to get in touch with the customer service so that we can fix it!
Order status We use various order statuses to make sure that you know exactly when your order will be shipped and what has been shipped already. You will receive order status updates by email and you can check them in your personal account (you can ...
Can I delete a product on my order myself?
Unfortunately, it is not possible to cancel a product by your self. Although canceling, in general, is possible until the moment that the order has been shipped. If you found out that you did order a product too much, the wrong part or if you do ...
Can I add a product to my existing order?
Whoops, forgot to order this one product? Or in need of more than you though. We can help you as it is not possible to add them to the existing order yourself. To see if we can still add it we have a few things that we check - Has the order not been ...
How can I place an order at the Rounded website?
Step 1 - You can create an order by placing the items you would like to order in the orange shopping cart and click on the + button. Step 2: After this, you can select your country below and you will see all the different shipping methods we offer ...
When do I recieve a track and trace code?
As soon as your order is ready and all the products have been picked by our logistics department you will receive an e-mail saying that your order is complete and will be shipped out today! If you selected UPS Express/ DHL Express/ DHL Global mail+ ...