Can I delete a product on my order myself?
Unfortunately, it is not possible to cancel a product by your self. Although canceling, in general, is possible until the moment that the order has been shipped.
If you found out that you did order a product too much, the wrong part or if you do not need the part anymore we advise you to contact our customer service as soon as possible through firstname.lastname@example.org
or by phone.
Note: There is one exception where you can cancel a product which you have ordered that is if the product has been on a waiting list for quite a while, then we will send you an e-mail with an option to wait or a button to cancel the order.
Can I add a product to my existing order?
Whoops, forgot to order this one product? Or in need of more than you though. We can help you as it is not possible to add them to the existing order yourself. To see if we can still add it we have a few things that we check - Has the order not been ...
Order status We use various order statuses to make sure that you know exactly when your order will be shipped and what has been shipped already. You will receive order status updates by email and you can check them in your personal account (you can ...
Was my order succesfull? Since I did not recieve a confirmation or an order number.
If you have ordered more than 60 minutes ago and you have not received a confirmation e-mail or an update in your account (as a Rounded member) we strongly recommend you to get in touch with our customer service by email or phone. This way we can ...
How can I place an order at the Rounded website?
Step 1 - You can create an order by placing the items you would like to order in the orange shopping cart and click on the + button. Step 2: After this, you can select your country below and you will see all the different shipping methods we offer ...
Having doubts if the spare-part on the website will fit your device/machine?
If you are doubting which products will fit your phone/ coffee machine/ tablet and so on we are happy to help you searching for the right product. In order to do that we would like to know which device you have and which part of this device you need! ...