What can I do when my track and trace code is not working?
If your track and trace code is not working it is best to contact Rounded customer service or the post company directly UPS/GLS/DHL/ Deutsche post/PostNL.
Because the phone numbers are different for every country we have listed the websites where you can select your country and the phone number below.
Rounded Customer service
Where you can select your country and language, after this you will see the option "call us"
Where you can select Contact us!
Where you can select your country right above.
Website in Dutch, Customer service number 0900 0990
Note: when you receive the track and trace mail it can take a few hours before the track and trace code will be fully online. If this takes longer please contact our customer service who are happy to help you
When do I recieve a track and trace code?
As soon as your order is ready and all the products have been picked by our logistics department you will receive an e-mail saying that your order is complete and will be shipped out today! If you selected UPS Express/ DHL Express/ DHL Global mail+ ...
Which shipping methods do we use?
UPS Express | extreme fast - This is our major express service. The UPS pickup at Rounded logistics centre is 17:30. UPS deliver a package worldwide and very fast. You can track the whole process and have assist from UPS by phone and email. Also ...
What is shipping with Global Pack?
Global pack. In this Article, we would like to describe our shipping process with Global Pack. Global is one of the oldest known ways of sending something to another person who may live another city, another country or even a whole other continent! ...
In how many days will my refund be paid back?
We strive to provide everyone with their refund in 5 working days (Mon-Fri) If you didn't receive the refund within these 5 working days after the credit e-mail was sent we advise you to contact our customer services, they will help you to get the ...
Order status We use various order statuses to make sure that you know exactly when your order will be shipped and what has been shipped already. You will receive order status updates by email and you can check them in your personal account (you can ...