Reasons for a return under warranty can be:
The product is DOA (Dead on arrival), wrong color delivered etc.
Handling: Product must be shipped back to our return address first*.
Action: Product will be changed/replaced.
Requirements and return policy for warranty products
1) Your return will be processed based on 3 questions:
- Is the product in the seal (product packaging not opened)?
- Is the product free of any assembly or installation damage?
- Is the product not used in a device or has been in use?
Our return department will analyze how the damage is caused and may ship the part for further investigation.
2) Products must be returned within 3 months after delivery, or Rounded must be informed about the return by an RMA request through your account or an email to
service@rounded.com within 90 days.
3) Packaging, missing, tracing troubles regarding any return products is the responsibility of the sender.
*for smaller orders, known reasons, and longer distances, there can be made an exception for individual cases. Our support team will verify alternative options for each case separately.
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